Return Policy’s

Return Policy’s validity

Product can be returned within 2 days to 5 days from the date of receipt. At the time of return the product, must be in the original packing & condition.

Defective, damage or Incorrect Item

  • Contact our Customer Service Representative at +91 22 66262300 or mail us at pefcustomerservice@gmail.com and receive your return authorization.
  • If product received is damaged, defective or wrong item was shipped from our end, customer will receive a full refund including shipping cost for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us unopened (unless the item was received by customer in a defective or damaged condition) and in its original packing with all the accessories, within 2 to15 days from the date of receipt. Customer must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by customer in a damaged or defective condition.
    Other returns
  • Contact our Customer Service Representative at +91 22 66262300 or mail us at pefcustomerservice@gmail.com. Please specify the reason for return.
  • For all returns other than damaged, defective or incorrectly shipped items, customer will be responsible for the shipping charges of the returned item(s).
  • To obtain customer’s refund, item must be returned to us, unopened and in its original packing with all the accessories within 2 to 5 days from the date of receipt of items. Customer must also follow the Return Procedures specified below.

Return Procedure

  • Step 1: Contact our Customer Support team via email pefcustomerservice@gmail.com within 2 to 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference. Also provide your bank details for refund.
  • Step 3 : You can courier the product(s) to the address mentioned below-
    Technosoft Knowledge Gateway
    Plot no.B 14, Road No.1, Wagle Ind. Estate
    Thane(W) – 400604, Maharashtra, India.

When Refund Amount are Provided?

After a through audit of the return – reason, condition of product, we will initiate a bank transfer for the refund amount at the billing details shared by you. This process will be completed within 10-15 business days of us receiving the products.

Return Will Not Accepted under Following Conditions

  • Used products
  • Return request is made outside the specified time frame.
  • Products with tampered or missing serial numbers, including price tags & labels.
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